{"id":17550,"date":"2023-02-20T08:53:14","date_gmt":"2023-02-20T07:53:14","guid":{"rendered":"https:\/\/monolithedition.com\/faq\/"},"modified":"2023-12-20T19:28:18","modified_gmt":"2023-12-20T18:28:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/monolithedition.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column]

How can we help you ?<\/h3>

Frequently Asked Questions<\/h3><\/div>[vc_row_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1703096794561{margin-right: 15px !important;padding-right: 15px !important;}”]

G\u00e9n\u00e9ral<\/h3>
How to stay up-to-date with news about Monolith Board Games? <\/span><\/a>
You can subscribe to the Newsletter<\/a> to make sure you don\u2019t miss a single scrap of information! If you want to chat with our teams and speak to members of our communities, you can also connect with us on the following platforms:<\/div><\/div><\/div><\/div><\/div>

Commandes<\/h3>
When validating my order to pay, I receive the message “The contents of your basket are not compatible with your country of delivery” <\/span><\/a>
The first time you visit our online store, you will be identified according to the country linked to your public IP address and matched with the stock available in the region. If you are using a VPN, or if you are in a different country to the one listed on your delivery address, the available stock displayed may not be the same as the one in your delivery country.\n

1. Start by selecting your delivery country, either:<\/p>\n

1.a. (if your basket is not empty) on the payment page.<\/p>\n

1.b. (if your basket is empty) on the \u201cMy account\u201d page in the \u201cAddresses\u201d section.<\/p>\n

2. Empty your basket.<\/p>\n

3. Put your products back in the basket.<\/p>\n

4. Complete your order.<\/p><\/div><\/div>

What should I do if I have received a faulty article ? <\/span><\/a>
Please contact our customer service team as soon as possible using the contact form<\/a>.<\/div><\/div>
One or several articles are missing from my order <\/span><\/a>
Please contact our customer service team as soon as possible using the contact form<\/a>.<\/div><\/div>
Can I change or cancel my order ? <\/span><\/a>
You cannot change an order after it has been confirmed. However, you can cancel an order before it is sent. If you would like to cancel your order after it has been sent, you will have to pay for the return costs as detailed in our general terms and conditions of sale. <\/div><\/div><\/div><\/div><\/div>

Livraisons<\/h3>
I haven\u2019t received a tracking number. What should I do? <\/span><\/a>
[vc_row][vc_column][vc_column_text]The delivery services may take several days to send you this information. If you do not receive notification within 2 to 10 working days, you can contact the Support using the contact form.<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/div><\/div>
Can I track my order? <\/span><\/a>
You will receive an order tracking number from your delivery company as soon as they have received your package.<\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1703096807440{margin-left: 15px !important;padding-left: 15px !important;}”]

Paiements<\/h3>
Will I have to pay international bank fees on my payment? <\/span><\/a>
Depending on your bank and the country in which you purchased your order, you may have to pay additional fees which we have no control over.<\/div><\/div>
Can I pay with Paypal or Stripe? <\/span><\/a>
We do not currently use Paypal or Stripe at the moment.<\/div><\/div>
What should I do if my payment has been rejected? <\/span><\/a>
[vc_row][vc_column][vc_column_text]If your account or card is correctly provided, we invite you to first try to validate your order by other means of payment than the one refused. If the problem persists, please contact your bank first and, if it still does not work, contact us at support@monolithedition.com<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/div><\/div>
Will I have to pay extra fees on my order? <\/span><\/a>
Aside from any special offers, the price of products in our online store will always be higher than those offered as part of a crowdfunding campaign such as Kickstarter.<\/div><\/div>
When will my account be debited after confirming my order? <\/span><\/a>
Your account will be debited as soon as you have confirmed your order.<\/div><\/div><\/div><\/div><\/div>

Downloads<\/h3>
Where are my downloads ? <\/span><\/a>
Find your downloads at any time by clicking on the \"My account\" button or by following this link<\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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